Refund policy
Updated October 29, 2026.
Changed your mind? Cancel before we start and you get a full refund. We start when you send your project brief, or 5 business days after payment if you haven't, whichever is first. Once work has started but before we send first concepts, we keep 25% of the item price for work done and refund the rest. After first concepts are delivered, payments are non-refundable because the main design work is done, but we will fix errors on our side. If we can't deliver what you ordered, you get a refund for what we didn't deliver. Refunds go to your original payment method, usually within 5 to 10 business days of approval. Email office@thedesignerrose.com.
By stage
| Stage | What happens |
|---|---|
| Before we start | Full refund. |
| Work started, first concepts not yet sent | We keep 25% of the item price for work done. You get the rest. |
| First concepts delivered | Non-refundable. We will fix errors on our side. |
| We can’t deliver what you ordered | Refund for what we didn’t deliver. |
What “start” means
We start the day you send your project brief. If you haven’t sent it, we start 5 business days after payment.
How to ask
Email office@thedesignerrose.com with your order number. Refunds go to your original payment method, usually within 5 to 10 business days of approval.
Orders with several items
Each item is treated separately, using the item price. If one item has started and another hasn’t, the stages apply to each.
Extra rounds and extra pages
Extra revision rounds and extra pages attach to a main order. If the main order is refunded in full, the extras attached to it are too.